Official Documents
Menara368 takes every member's privacy seriously. This page clearly explains what information we collect, how it is used, who it may be shared with, and your rights as the owner of that personal data.
Main Content
We collect your data to operate the platform safely and deliver a quality experience. We do not sell your data. We only share it with parties that genuinely need it (such as payment providers DuitNow, eWallet services, and banks). You may request to view, amend, or delete your data at any time by contacting support@menara368.best.
This Privacy Policy describes how Menara368 ("we", "our platform") collect, store, use, and protect your personal information when you register for or use our online casino and Sports Betting platform at menara368.best.
At Menara368, we understand that your trust in us depends largely on how we handle your personal data. Privacy is not merely a legal obligation for us — it is part of how we respect every member. Malaysian players who register with Menara368 have the right to know exactly what happens to their information, from the moment they sign up to the day they close their account.
By using the platform Menara368, you agree to the collection and use of your personal information as described in this Privacy Policy. If you do not agree with any part of this policy, please refrain from using our platform. If you have any questions before registering, we encourage you to reach out to us first via email at support@menara368.best.
This Privacy Policy should be read in conjunction with Terms & Conditions Menara368 and other related official documents. In the event of any conflict between this Privacy Policy and any other agreement you have with Menara368, this Privacy Policy shall prevail on all matters relating to privacy and the processing of personal data.
Menara368 collects your personal information through three main channels — information you provide directly during registration and use, information collected automatically as you browse our platform, and information we receive from legitimate third parties.
| Data Category | Examples of Information | Mandatory / Optional |
|---|---|---|
| Personal Identity | Full name, date of birth, gender, identity card or passport number | Mandatory |
| Contact Information | Email address, phone number, home address | Mandatory |
| Financial Information | Bank account number, bank name, eWallet phone number (TNG, GrabPay, Boost, ShopeePay) | Required (for withdrawals) |
| Verification Documents | Copies of identification documents, bank statements, proof of address (for KYC) | Required (first withdrawal) |
| Account Information | Username, password (stored in encrypted hash form) | Mandatory |
| Communications | Live chat records, emails to Menara368 support, feedback | Depends on interaction |
When you browse or use the Menara368 platform, our systems automatically collect certain technical information, including:
This automatically collected information is essential for platform security, fraud detection, and ensuring a stable and fair experience for all Menara368 players.
Menara368 uses your personal information only for legitimate and necessary purposes. We do not collect data that is not required, and we do not use it in ways you would not reasonably expect when signing up. The purposes for which Menara368 uses your data are as follows:
To verify that you are a real individual, aged 18 and above, and eligible to use the Menara368 platform. This KYC process protects all players from identity fraud.
To process deposits via DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX, as well as withdrawals to your bank account or eWallet in Malaysian Ringgit (RM).
To detect suspicious activity, prevent multi-account use, identify money laundering attempts, and protect the integrity of the Menara368 platform.
To enable Menara368's Bahasa Melayu-speaking 24/7 support team to assist you effectively with any enquiries, technical issues, or complaints.
Anonymised usage data is analysed to understand gameplay and navigation patterns, helping Menara368 make better-informed decisions about platform improvements.
To send you information about promotions, bonuses, and Menara368 platform updates that are relevant to you — only if you agree to receive them at the point of registration.
We also use your data to fulfil applicable legal and regulatory obligations, including anti-money laundering (AML) requirements and counter-terrorism financing (CFT) programmes mandated by Malaysia's financial authorities.
Menara368 processes your personal data on valid legal bases under Malaysia's Personal Data Protection Act 2010 (PDPA) and related regulations. These legal bases are:
For any processing based on your consent (such as promotional emails from Menara368), you may withdraw that consent at any time by emailing support@menara368.best or using the "unsubscribe" option in any email we send you. Withdrawal of consent does not affect the validity of any processing that took place prior to the withdrawal.
Menara368 does not sell, rent, or trade your personal data to any third party. This is our absolute commitment to all members. That said, there are limited circumstances where Menara368 needs to share your data with specific third parties in order to operate the platform effectively and securely:
Data that must be shared with payment providers such as DuitNow, Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, and FPX to process your deposits and withdrawals. Data is shared only to the minimum extent required for transaction purposes.
Menara368 works with accredited KYC providers to verify players' identity and age. Your verification documents are transmitted securely to these providers and are not retained any longer than necessary for verification purposes.
Game providers that operate Live Casino tables and slots on the Menara368 platform receive only minimal session data (anonymised player ID, bet amount) for technical game-operation purposes. They do not receive any personally identifiable information that could be used to identify you.
Menara368 is required under Malaysian law to disclose information to the relevant authorities when compelled to do so through valid legal processes — including financial crime investigations, anti-money laundering inquiries, or court orders. In such cases, Menara368 will comply but will endeavour to notify you where permitted by law.
Your personal data will not be shared with any company for third-party marketing purposes without your explicit consent. Menara368 does not sell data or exchange mailing lists with any external entity.
Menara368 invests seriously in data security infrastructure to ensure your personal information is protected at all times. The technical and organisational security measures we employ include:
Menara368 retains your personal data only for as long as necessary for the purpose it was collected, or as required under Malaysian law:
| Data Type | Retention Period |
|---|---|
| Active account data (for as long as the account remains active) | For as long as the account remains active |
| Financial transaction records (deposits & withdrawals) | 7 years (Malaysian legal requirement) |
| Game activity logs | 3 years from the date of activity |
| KYC documents (identity card, bank statement) | 5 years after account closure |
| Customer support communication records | 2 years after the case is closed |
| Security and audit logs | 1 year |
Once the retention period expires, personal data will be securely deleted or anonymised so that it can no longer be linked back to you personally.
Menara368 uses cookies and similar tracking technologies to enhance the functionality and security of the platform. Cookies are small text files stored on your device when you visit a website. The following are the types of cookies used by Menara368:
Required for the Menara368 platform to function correctly — including login session management, CSRF security, and language preference memory. Cannot be disabled.
Helps Menara368 understand how players use the platform – most visited pages, session duration, and navigation patterns. All data is anonymised and used solely for improvement purposes.
Saves your preferences such as display settings, language selection, and deposit limits you have set yourself — so you do not need to reconfigure them each time you log in to Menara368.
Used to detect suspicious activity, prevent brute force attacks, and ensure that every login session on Menara368 is legitimate and secure.
You can manage cookies through your web browser settings. However, disabling essential cookies may affect the functionality of the Menara368 platform. For more information, refer to your browser's documentation (Chrome, Firefox, Safari, Edge) on how to manage cookies.
Under Malaysia's Personal Data Protection Act 2010 (PDPA) and Menara368's internal policies, you have the following rights regarding your personal data. To exercise any of these rights, please submit a written request to support@menara368.best specifying the right you wish to exercise and the information required to verify your identity.
Menara368 will process every request within 30 calendar days from the date of receipt of the completed application.
The menara368 platform is intended for users aged 18 years and above only. We do not knowingly collect or process the personal data of individuals under the age of 18. If you believe that a minor has registered for or used the Menara368 platform without authorisation, please contact us immediately at support@menara368.best so we can take steps to review and close the account and delete all associated data.
Menara368 employs a multi-layered age verification process — including date-of-birth checks at registration and document verification (KYC) — to ensure that no underage user can access our platform. This is part of our commitment to responsible gaming and the protection of young people.
If you suspect that a minor is using the Menara368 platform, please contact us immediately. Menara368 takes this matter extremely seriously and will act swiftly to investigate and address every report.
As an online platform, Menara368 may process or store your data on servers located outside Malaysia – primarily for technical operations, data backups, and services provided by international game software vendors. Such international data transfers are carried out only when necessary and with adequate safeguards in place.
Menara368 ensures that any transfer of personal data outside Malaysia is subject to protections equivalent to or greater than those provided under Malaysian law. This is achieved through:
By using the Menara368 platform, you consent to this data transfer for service operation purposes. If you have any concerns about where your data is stored or processed, please contact us.
Menara368 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or service improvements. The latest version will always be displayed on this page with a clear update date.
For material changes — such as changes to how we use your data or the types of third parties who receive it — Menara368 will notify you via your registered email address or through an in-platform notification before the changes take effect.
Continued use of the platform Menara368 after the effective date of any amendment will be considered your acceptance of the revised Privacy Policy. If you do not agree with the changes, you should stop using the platform and close your account before they take effect.
If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by Menara368, we encourage you to contact us directly. Our team is ready to assist you thoroughly.
Email: support@menara368.best
Response time: Within 2 business days for privacy enquiries
Language: Bahasa Melayu & English
Support hours: 24 hours a day, 7 days a week
For formal requests relating to data rights (access, correction, or deletion), please include your Menara368 account number, your full name as registered on the account, and a clear description of your request. This helps us verify your identity quickly and process your request within the stipulated timeframe.
Your Rights
You have full control over your personal data – here are the rights Menara368 guarantees every member
You may request a copy of all personal data Menara368 holds about you at any time. We will provide a full report within 30 days of your request.
If any personal information held on your Menara368 record is inaccurate or out of date, you have the right to request that it be corrected or updated promptly.
You may request Menara368 to delete your personal data when it is no longer needed for its original purpose – subject to any legal obligations that require us to retain it.
Under certain circumstances, you may request that Menara368 restrict how we process your data — for example, while a dispute regarding data accuracy is being resolved.
You have the right to receive your personal data from Menara368 in a machine-readable format (such as CSV or JSON) to facilitate its transfer to another platform should you choose to do so.
You may object to the processing of your personal data for specific purposes, such as direct marketing. Once an objection to marketing is received, Menara368 will cease that processing immediately.
To exercise any of the above rights, send an email to support@menara368.best specifying the right you wish to exercise and your Menara368 account information for identity verification.
Security Commitment
The concrete steps Menara368 takes to protect the privacy of every Malaysian member
All communications between your device and Menara368's servers are encrypted using TLS 1.3 – the same technology used by Maybank, CIMB, and other major Malaysian banks to protect their customers' online transactions.
Menara368 does not sell, rent, or trade members' personal data to third parties for marketing or commercial purposes. This is an absolute policy that has never been compromised since the platform first launched.
Only Menara368 staff with a legitimate operational need may access member data. All access is logged, monitored, and regularly audited. Any unnecessary or unauthorised access will be subject to immediate disciplinary action.
Menara368's platform and data infrastructure undergo regular penetration testing and security audits carried out by accredited, independent cybersecurity firms — not solely by our internal team.
Menara368's Privacy Policy and data processing practices are designed to comply with Malaysia's Personal Data Protection Act 2010 (PDPA) and related regulations issued by the Ministry of Communications and Digital Malaysia.
Menara368 maintains a comprehensive security incident response protocol. In the event of a data breach affecting your information, we are committed to notifying you within 72 hours and taking immediate remediation steps.
Play with Confidence
Now that you know how Menara368 protects your personal data, create a free account, deposit via DuitNow, Touch 'n Go eWallet, GrabPay, or FPX, and start enjoying Live Casino, jackpot slots, poker, blackjack, and Sports Betting on Malaysia Super League and EPL matches — all on one secure and trusted platform.